What do you charge for delivery?
Delivery rates vary depending upon your postcode and the size of the item to be delivered. We have a reliable and trusted courier who will deliver your item safely, at a price which is very competitive when compared to other national carriers. If you would like an accurate delivery cost, please complete a Delivery Quote form, indicating the item in which you are interested, and the delivery postcode, and we’ll get back to you with a quotation within 24 hours. Unless specified otherwise, the delivery fee will normally be payable, in cash, direct to the courier upon safe delivery.
How do you deliver items?
EP takes delivery of your furniture very seriously. We are teamed with a reputable and considerate courier who we've worked together with for several years and with whom we share a mutual appreciation of care and a courteous and flexible approach to customer service. To keep costs low, a one-man delivery service is offered as standard, so assistance may be required with unloading heavy or particularly cumbersome items.
Your purchase will have been carefully packed, wrapped, and strapped ready for its journey. The courier will always encourage you to inspect your purchase at the point of delivery and, in the unlikely event there are any defects, these should be brought to the courier's attention at that time. You will be asked to sign a declaration that goods have been received 'in good condition’ at the point of delivery. This to protect both you and us, and avoid any potential dispute over the condition of your purchase in due course.
How long will it take to deliver my purchase?
Our nominated courier travels the length and breadth of the country weekly, and delivery is normally possible within a week of purchasing, although this is dependent upon their route and the delivery location. A more detailed timescale for delivery will be confirmed as soon as possible after receipt of an order, and we will always do our best to work with any particular delivery requirements you may have.
What happens if my purchase arrives damaged?
Every effort is made to ensure that items leave our workshop in perfect condition, and we use only trusted couriers, chosen for their care and consideration. Upon delivery, you will be asked to carefully inspect your purchase prior to signing the acceptance paperwork which the courier will provide. This is your opportunity to identify and query any damage with the courier, to avoid the potential for any dispute in the future. Any subsequent claim for damage must be reported to Eclectica Projects with photographic evidence within 24 hours of delivery. We can then work with the courier to review the information provided and reach a resolution accordingly. Any claim will be treated individually, and resolution options may include repair, partial or full refund, depending on the specific circumstances of the claim.
Can I cancel/return my purchase for a refund?
Orders may be cancelled free of charge up until the point of despatch. Should you change your mind and would like to return an item for a refund, please contact us within 7 days of receiving it to confirm your intention. The item will then need to be returned within 14 days of delivery, before any refund is arranged. The original delivery fee is non-refundable, and any costs associated with returning the item will be your responsibility (unless an item has arrived damaged - see 'What happens if my purchase arrives damaged?' in FAQ section). Items must be returned in their original condition and must be protected either in their original packaging, or in suitable replacement packaging. Any damage to items incurred as a result of them being returned to EP will be deducted from any refunded amount. We are unable to exchange items.
Bespoke pieces purchased via our ‘Commission Service’ are non-refundable.
How should I care for my purchase?
Just like any new item of furniture, our painted or restored pieces need exactly the same level of care. Clear instructions for caring for your furniture will be provided with your purchase… but in the meantime it might be worth investing in a set of coasters for those hot drinks!
What kind of condition should I expect 'vintage' furniture to be in?
By definition, vintage furniture has been around for a good while - sometimes 50 years or more - so the likelihood is that during that time it will have incurred some signs of use or wear. Whilst we at EP pride ourselves in our restoration skills, and care in refinishing items, invariably some signs of the furniture’s previous life may remain. In our opinion, such signs only serve to enhance the item’s vintage appeal. We'll always try and indicate the extent of this within listings, and photograph any particular areas of concern. Should you have any particular concerns, or require any specific information regarding an item’s condition or history, feel free to contact us and we’ll be happy to help.
Are you able to adapt or alter a piece of furniture you currently have for sale?
It may be possible to make small alterations to items currently in our shop in order to fit within certain dimension restrictions, or a specific design or scheme you may have. Any additional labour in order to achieve this may incur additional costs which would be confirmed prior to making the adjustments, and a non-refundable deposit will be required prior to commencing the work. Feel free to contact us to discuss any of these requirements in more detail.
Can you source furniture for me?
We always maintain a stock of furniture ready for refinishing, so there's a chance we may have just what you're looking for. We’re also always on the lookout for stock, and we are more than happy to assist in sourcing that particular piece of furniture you're looking for, with a view to refinishing it for you as part of our 'Commission Service'.